How can we help?
Signing in, your QR meal pass, plans, payments and your MealAdda account.
Contact us
Most questions are answered fastest by your mess office — they run your account, your plan and the counter. For anything about the MealAdda app itself, write to us and include your mess name and the mobile number or email you sign in with.
Common questions
I can’t sign in.
Students sign in to the MealAdda app with the mobile number registered with their mess; staff and administrators use their email address. Your first password comes from your mess, and you are asked to choose your own the first time you sign in. If you have forgotten it, your mess office can reset it.
My QR code says I can’t be served.
The screen shows why — for example no running plan, a meal you marked yourself out of, or a meal outside its serving time. Plans and payments are managed by your mess, so speak to the mess office. Counter staff can also record your meal manually.
Can I use a screenshot of my QR code?
No. The code refreshes itself while it is on screen, each one expires within seconds, and it is checked by our server — so a screenshot or a code forwarded to someone else is refused at the counter.
I think I was charged or marked incorrectly.
Every plan, payment, absence and served meal is recorded with a date and time. Your mess office can look up the exact record and correct it. Refunds are handled by your mess under its own policy.
How do I delete my account?
Ask your mess office, or follow the steps on Delete your account.
Privacy and terms
Read how we handle your data in our Privacy Policy, and the rules for using MealAdda in our Terms & Conditions.